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What
people are saying about WaitersWorld
Sharyl
Parker, MaxEvent Management
I have known and worked with Paul Paz for about 15 years, and have watched his career expand from being a first-class
waiter who loves to train fellow employees, into a gifted professional speaker, author, entrepreneur and association
leader who loves to wait tables! Paul puts his heart, soul, and energy into every moment of his day, whether it's
speaking to an always-crowded room, assisting his customers in selecting a decadent dessert (which they hadn't
planned on ordering until he worked his charm on them), or fishing his favorite (and secret) river spot. He is
passionate about service and the hospitality industry, humorous and motivating whether at a national trade show
or a company training session. He is generous with his time and his experience, and his caring about people not
only leaves them smiling, but feeling better about themselves and their choices - whether it's that dessert,
or their career path.
(Sharyl Parker is formerly the executive director of the Oregon Restaurant Education Foundation, where she worked
with all segments of the hospitality industry to provide needed training programs. She and her husband now own
MaxEvent Management, a hospitality consulting company, and are now working on an exciting project for the Travel
Information Council to upgrade the current travel information/rest area kiosk sites into professional, staffed
regional travel plazas. Sharyl can be reached at maxsistes@msn.com)
Ed Sanders
Founder & CEO
Hospitality News
Paul is professional in every way: An excellent waiter, a superb author and columnist, and an outstanding
seminar and conference speaker! He has the wonderful ability to be able to communicate the heart and spirit of
what genuine service is all about in the hospitality industry. He delights his guests, inspires his readers, and
energizes his audiences.
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Lori Little, Training Operations Manager
Oregon Restaurant Education Foundation
Paul has presented on numerous occasions for the Oregon Restaurant Association and each time it's an event you don't
want to miss. He exudes so much passion when he talks about his career and the opportunities in our industry.
Not often do you meet someone who so eloquently can talk about customer service and be 'in the trenches'
working with customers everyday. Paul's presentations guarantee everyone taking home valuable insight and
a sense of motivation. And even beyond our expectations, Paul is a hardworking advocate for the industry
in so many ways.
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Casey Roeder
Director of Sales, Marketing & Guest Services
Sternwheeler "Columbia Gorge" and Marine Park
The Port of Cascade Locks and the Sternwheeler 'Columbia Gorge' has had the pleasant experience of utilizing
Paul Paz's services over the past two seasons to bring his upbeat and entertaining style of training to our
staff. His fresh, innovative ideas have complemented our own customer service orientation and energized our
employees, encouraging them not to only earn more money but also to raise their own individual
level of service.
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Bob
Barr, Vice President of Human Resources
Old Spaghetti Factory International Inc.
Paul Paz is a vital and refreshing reminder of what is good about the foodservice industry. He understands
the meaning of hospitality and the power in providing great guest service. What I have always respected
most in Paul is his continued focus on practicing the principles in which he believes. Paul "walks the
talk" and for that, his customers, friends, employers and the industry are the richer for the experiences
we have shared with him.
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Leon
Standridge
Vice-President
Shilo Inns
Paul Paz has provided the Shilo Restaurants throughout Oregon and Washington with detailed, comprehensive wait
and service training. Paul is motivating in his approach, realistic in his presentation, and enthusiastic in his
delivery. Our managers view Paul, with his knowledge, experience and insight, as a valuable resource. He promotes
a career in the restaurant service industry as positive, noble and financially rewarding. Paul continues to stay
in touch with our managers on relevant educational issues as well as current trends. Paul has been a positive
influence on our operations, and we will continue to use his expertise when possible in the future.
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Currin
Snipes, Financial Advisor
Morgan Stanley
I want to thank you for taking time out of your busy schedule to come and speak to financial advisors at Morgan
Stanley Branch 121 at Lincoln Center. Since your presentation, I have had brokers approach me on more than one
occasion to say how much they enjoyed it. Not only did they find your personal story of going from insurance
executive to professional waiter interesting; they marveled at how much you must like your job! I think one
of the most important points you made was about customer service. That is your business and it is our
business too; we just provide different services. Branch Manager Marc Compton distributed copies of
your "Saturday Market" theory of business to members of the office. After reading it, I for one
thought "Paul is right. Look at everything Morgan Stanley is giving me. All I have to do is show up for
work with a positive attitude about how I am going to make my business grow." As you know, there is
no "secret to success" except hard work and the willingness to better yourself and hone your craft.
You do an excellent job of making that point in your friendly, humorous and down-to-earth style. I can
certainly see why restaurants are eager for you to help train their wait staff. However I'll say it again.
Your presentation would be helpful to anyone who works with people providing thoughtful customer service.
If I were dining right now you'd get as big tip!
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Walt
Mulvey, CEO
goodguys.com
Author, Winning At Work (Hara Publishing)
I was delighted to learn about your new website, WaitersWorld.com. Your site will provide just the tool needed to
further communicate your many messages to all of the people out there who need and desire the benefit your
experience and leadership.
As I have watched you over the last 6 years, I have been extremely impressed by the effort you have made in making
your service as a waiter something that is professional and profitable. You have taken what has been simply
known as a job and molded it into a profession with professional qualifications. I know that many restaurants
have learned much from you and that you have contributed immensely to their success.
I'm confident that you will be able to take your knowledge, enthusiasm, and experience to the next level and
create a program that will provide beneficial training to those people who want to enter your profession, but
have had no training or experience. Employees must possess a basic level of knowledge and skill before they are
thrown out there to sink or swim as they interface with the general public, which as you know, is extremely
demanding in the retail and hospitality business.
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Nancy Duncan
Program Coordinator for Chemeketa's Hospitality and Tourism Management Program
Enthusiasm, creativity, expertise, and professionalism, are just a few of the words that describe Paul Paz.
The hospitality industry is indeed fortunate to be able to call on Paul for his many assets. Paul is a
knowledgeable and entertaining presenter, tireless volunteer and advocate for moving professional career
pathways within the restaurant and hospitality industry forward. Paul contributes a huge amount of his
time and expertise in the educational arena. His efforts with the Oregon Restaurant Education Foundation,
School To Career programs, plus the ProStart students, teachers, and employers involved all sing his praises.
Thank you Paul for everything you do!
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Tom
Ohling
Nutrition Magician:
In a world where mediocrity abounds and integrity is scarce Paul Paz stands tall. I first met Paul as we worked
together to raise money for The Salvation Army Greenhouse and the homeless youth that they serve. His engaging
smile and warmth made him an easy person to meet, though; it is in the work that one truly gets to know Paul.
For some, service is a concept to be touted, but for Paul, quality service is a way of life. He is dedicated
to help others feel comfortable, needed, and special. Whether as guest, co-worker or collaborator Paulšs sincere
humanity and positive attitude make him a superb waiter, an outstanding educator and a true friend.
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Eric Stromquist, Director of Education
Western Culinary Institute - Le Cordon Bleu
Portland, OR (USA)
"Western Culinary Institute instructors are using
Service At Its Best as a reference book for three different courses in the Hospitality & Restaurant Management
program. It has proven to be an excellent supplement for them."
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Steve Coomes, Senior Editor
Pizza Marketplace
Paul Paz is a joy to work with. Not only does he never miss
a deadline, his copy is a joy to read because it illustrates his sheer enthusiasm for his job and the foodservice
industry. As a former waiter myself, I admire the nobility and professionalism he brings to this often-criticized
job. Paul is the pre-eminent server because he has a "hospitality heart". Such an attitude yields big tips from
customers who become call guests.
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Dawn Tryon - CTP, CMP
ProStart Hospitality Program
State School to Career Director, Oregon
Paul has brought industry directly to the classroom... by
providing teachers and students alike the information and learning required to meet the customer service needs
of today's sophisticated restaurant customer. His professionalism and passion for teaching and the hospitality
industry is phenomenal, and we truly appreciate everything he has done in working with ProStart high school
students studying restaurant/foodservice management to bring relevancy to their studies.
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Ian Maksik,"Professor of Service"
Dean of: The School for the Service Arts
Author of:The A to Z's of Professional Table Service
and the soon-to-be-released "Service Stinks"
www.WaitersWorld.com is like an oasis in a vast dessert
of nonsense. Paul Paz has devoted every minute of his spare time to helping the Waiters (m/f) to become
Professional Servers and to attain the self-respect and self-confidence they need to prove that Service
(Waiting) is a Proud Profession and a True Career. We all constantly seek Paul Paz's counsel and it's never
refused. Education is the key to advancement in any industry and that's what www.WaitersWorld.com is
providing "Education" through networking and communication. Paul Paz is my colleague as a Professional
Hospitality Trainer and truly exemplifies "The Spirit of Hospitality". From the heart.
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Maureen Kelly, Marketing Manager
SYSCO Seattle
Over the past few years Paul Paz has presented at our
food shows and sales meetings as well as supplying informative and invaluable articles for customers and sales
people here at SYSCO Seattle. Each topic Paul covers is presented in the most useful and friendly manner.
He has undoubtedly helped our customers and our sales people with his knowledge and training skills.
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Jim Reynolds, Director of Marketing, DO IT NW
Food Service of America - Portland, OR
I have been fortunate to work with Paul Paz on many
occasions over the past several years. I have enjoyed his presentations both as a participant and as a sponsor.
He is a polished, professional speaker who has his finger firmly on the pulse of waitstaff philosophy.
I would most strongly recommend Paul as a speaker and facilitator for any events involving the hospitality
industry.
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Service At Its Best
Waiter Waitress Training
A Guide to Becoming a Successful Server
Prentice-Hall (Pearson Education) Publishers
ISB: 0-13-092626-4
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Contact
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WaitersWorld ™
Paul Paz
14314 SW Allen Blvd #507
Beaverton., OR 97005
Phone
503.524.0788
Fax 503.524.4183
tips@waitersworld.com
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